Privacy Policy

Last Updated: April 2026

This Privacy Policy (“Policy”) describes how INDAY (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal information in connection with your use of our website, mobile application, online ordering services, and related offerings (collectively, the “Services”).

1. Information We Collect

We may collect the following categories of personal information:

(a) Information You Provide

• Identifiers, including name, email address, and telephone number
• Account information and preferences
• Order and transaction information
• Communications, feedback, or support inquiries

(b) Automatically Collected Information

• Device and browser information
• IP address and approximate location
• Usage data, including interactions with the Services

(c) Payment Information

Payment information is processed by third-party payment processors. We do not store full payment card details.

2. Use of Information

We use personal information for the following purposes:

• To provide, operate, and maintain the Services
• To process transactions and fulfill orders
• To administer and manage accounts and rewards programs
• To communicate with users regarding orders, promotions, and updates
• To improve and analyze the performance of our Services
• To comply with legal obligations and enforce our terms

3. Disclosure of Information

We may disclose personal information to:

• Service providers, including ordering, payment, loyalty, analytics, and delivery partners
• Marketing and communications providers
• Professional advisors and legal authorities where required by law
• Successors in the event of a merger, acquisition, or sale of assets

All such disclosures are made in accordance with applicable law.

4. Marketing Communications

By providing your contact information, you consent to receive transactional and, where permitted by law, marketing communications.

You may opt out of marketing communications at any time by:

• Following unsubscribe instructions in emails
• Replying STOP to SMS messages (where applicable)

5. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system can be guaranteed to be completely secure.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information
• Opt out of certain data uses
• Request information about how your data is processed

Requests may be submitted using the contact information below.

8. Children’s Information

The Services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Policy from time to time. Any updates will be posted with a revised “Last Updated” date.

10. Contact Information

For questions regarding this Policy, please contact:

hello@indaynyc.com

Terms of Service

Last Updated: April 2026

These Terms of Service (“Terms”) govern your access to and use of the Services provided by INDAY (“Company,” “we,” “us,” or “our”). By accessing or using the Services, you agree to be bound by these Terms.

1. Use of Services

You agree to use the Services solely for lawful purposes and in accordance with these Terms. We reserve the right to suspend or terminate access for conduct that we determine, in our sole discretion, violates these Terms.

2. Orders and Transactions

• All orders are subject to acceptance and availability
• We reserve the right to refuse, cancel, or modify orders at any time
• Prices, menu items, and availability are subject to change without notice
• Delivery services may be provided by third-party providers

All payments are processed through third-party payment processors.

3. Accounts

• Users may create accounts using a phone number and/or email address
• Users are responsible for maintaining the accuracy and security of their account information
• Accounts are non-transferable and intended for individual use only

We reserve the right to suspend or terminate accounts suspected of fraud or misuse.

4. Rewards Program

INDAY may offer a rewards or loyalty program (“Rewards Program”), subject to the following terms:

(a) Eligibility and Earning

• Rewards are earned through qualifying purchases, which may be subject to minimum spend requirements (e.g., $12 or more)
• Not all transactions may qualify

(b) Redemption

• Rewards may be subject to additional conditions, including minimum purchase requirements or specific item eligibility
• Rewards have no cash value and are non-transferable
• Rewards may not be combined with other offers unless expressly permitted

(c) Mystery Tiffin

• Qualifying purchases may unlock a randomized reward mechanism (“Mystery Tiffin”)
• Users must open such rewards within the designated timeframe
• Revealed rewards must be redeemed prior to expiration

(d) Expiration and Modification

• Rewards expire as indicated in the applicable offer
• The Company reserves the right to modify, suspend, or terminate the Rewards Program at any time without prior notice

(e) Abuse

We reserve the right to revoke rewards, cancel orders, or suspend accounts in cases of:

• suspected fraud
• creation of multiple accounts
• manipulation or misuse of the Rewards Program

5. Third-Party Services

The Services may integrate with or rely on third-party providers. We are not responsible for the performance, actions, or omissions of such third parties.

6. Disclaimer of Warranties

The Services are provided “as is” and “as available” without warranties of any kind, whether express or implied.

7. Limitation of Liability

To the fullest extent permitted by law, INDAY shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to the use of the Services.

8. Indemnification

You agree to indemnify and hold harmless INDAY from any claims arising out of your use of the Services or violation of these Terms.

9. Governing Law

These Terms shall be governed by the laws of the State of New York, without regard to conflict of law principles.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of the Services constitutes acceptance of any updated Terms.

11. Contact

hello@indaynyc.com